Created: 2003-03 — Last modified: 2007-10-17
Abstracts de interesse de artigos da revista
Quality Progress
Os abstracts são de acesso livre. Os artigos
podem ser comprados.
| • 1999-04
Farewell
Fusillade the quality profession in deplorable condition, the
ISO 9000 scam
• 1992-02 Ineffective — That's the Problem with Customer Satisfaction Surveys • 1992-02 Who Defines Quality in Service Industries ? • 1991-01 Putting Service Quality into Gear • 1991-01 Strategies for World-Class Quality • 1991-01 Deming Demystifies the "Black Art" of Statistics |
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http://web.ist.utl.pt/~mcasquilho/acad/gesQ/text/QP-abstracts.php Created: 2003-03 — Last modified: 2007-10-17 |